What to Expect
CUSTOMER ONBOARDING PROCESS WITH BUCHANAN LOGISTICS
Using Buchanan Logistics as your trucking logistics provider offers a smooth and straightforward onboarding experience, aimed at delivering efficient and responsive service. The process is designed to make it easy for customers to get started and ensures that their needs are promptly addressed. Here’s a more detailed look at how it works.
INITIAL CONTACT AND ACCOUNT SETUP
When a customer chooses Buchanan Logistics, they are paired with a dedicated Account Manager who becomes their main contact. This personalized service ensures that customers can easily communicate their logistics requirements. To initiate the on-boarding process, customers need to provide:
- Company contact information
- Accounts payable (A/P) details
Once this information is submitted, the credit department at Buchanan reviews and approves the account, enabling operations to start quickly.
ACCOUNT MANAGEMENT AND SUPPORT
Buchanan Logistics has a strong support system designed to manage customer accounts effectively:
- Dedicated Account Managers: Each customer has a specific account manager responsible for their logistics needs.
- Inter-department Sales Teams: These teams offer additional support, ensuring customers receive comprehensive assistance.
- 24/7 Customer Service: Buchanan provides around-the-clock service, so customers can always reach a representative for help. This layered approach guarantees that customers benefit from knowledgeable and prompt service throughout their relationship with Buchanan Logistics.
PRICING AND BIDDING PROCESS
To ensure competitive and accurate pricing, Buchanan Logistics uses:
- Internal pricing software
- Third-party market pricing tools
These resources help account managers efficiently manage all bidding processes and Requests for Quotes (RFQs), providing customers with timely pricing information.
SERVICE EXECUTION
After a customer accepts a load, Buchanan Logistics handles all logistics activities, letting customers concentrate on their core business. This all-encompassing service includes:
- Dispatching and tracking shipments
- Ensuring timely and damage-free deliveries
- Resolving any issues that arise during transit
TECHNOLOGY INTEGRATION
Buchanan Logistics uses advanced technology to improve the customer experience:
- Real-time shipment tracking
- Integration with Electronic Logging Devices (ELDs)
- Mobile apps for location monitoring
These technological solutions give customers near real-time updates on their shipments, enhancing transparency and communication.
Resources
Check out our company overview ebrochures:
Contact us now to get more information
or to get a rate quote for your next project.
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