What to Expect
Customer Onboarding Process with Buchanan Logistics
Choosing Buchanan Logistics as your trusted trucking logistics provider means embarking on a smooth, streamlined onboarding experience. Our process prioritizes clear communication, prompt service, and tailored support designed to help your business succeed from day one. Here's a detailed breakdown of our customer onboarding and ongoing service approach.
Initial Contact and Account Setup
Once you select Buchanan Logistics, you are paired with a dedicated Account Manager who acts as your primary point of contact, ensuring personalized guidance throughout the onboarding and beyond. This direct relationship simplifies communication, allowing you to express your unique logistics needs clearly and effectively.
To get started, you'll provide:
- Company contact information
- Accounts payable (A/P) details
This information is critical for setting up your account and initiating service. Our credit department then promptly reviews the submission to approve the account, enabling swift movement to operational stages so your logistics needs can be met without delay.
Account Management and Support
Our strong account management framework ensures every customer receives exceptional service with ongoing support:
- Dedicated Account Managers: Each customer is assigned a specific account manager responsible for overseeing their logistics strategy and execution.
- Inter-department Sales Teams: These teams provide supplementary support, working collaboratively across departments to address your evolving needs.
- 24/7 Customer Service: We offer round-the-clock access to knowledgeable representatives, guaranteeing timely assistance whenever questions or concerns arise.
This multi-layered support structure empowers customers to benefit from prompt, expert service throughout their connection with Buchanan Logistics.
Pricing and Bidding Process
Accurate, competitive pricing is central to a successful logistics partnership. Buchanan Logistics employs advanced pricing methodologies using:
- Robust internal pricing software to calculate rates tailored to each shipment
- Third-party market pricing tools that provide real-time industry data and insights
These tools assist account managers in efficiently managing bidding processes and Requests for Quotes (RFQs) so that customers receive swift, transparent pricing information that supports informed decision-making.
Service Execution
Once you accept a load, Buchanan Logistics takes full ownership of all logistics activities, freeing you to focus on your core business operations. Our comprehensive execution services include:
- Dispatching and coordinating shipments with precision
- Continuous shipment tracking to ensure transparency and adherence to timelines
- Ensuring your deliveries arrive on time and without damage
- Proactive resolution of any transit issues or delays
Technology Integration
Our commitment to innovation is reflected in the state-of-the-art technology solutions integrated into our service:
- Real-time shipment tracking provides near-instant access to load status
- Seamless integration with Electronic Logging Devices (ELDs) for regulatory compliance and performance monitoring
- Mobile apps allowing customers and drivers to monitor shipment locations anytime, anywhere
These technologies enhance communication, increase transparency, and provide peace of mind, making your logistics process as smooth and reliable as possible.
What makes Buchanan Logistics Unique vs. Competitors
We stand apart by combining experienced personnel, scalable technology, and a culture focused on customer satisfaction. Our onboarding process is just the start of a partnership that delivers value across all stages of your freight journey.
- Personalized Account Management ensures your logistics strategy is always aligned with your business goals.
- Advanced pricing tools give you confidence in competitive, transparent cost structures.
- 24/7 support and communication uphold service reliability and responsiveness.
- Innovative tracking technology keeps you informed in real time, empowering proactive decision-making.
- Comprehensive service execution guarantees your shipments are in expert hands from pickup to delivery.
At Buchanan Logistics, our goal is to build lasting partnerships by delivering logistics solutions that work for you — reducing complexity while elevating service quality and reliability.
Resources
Check out our company overview ebrochure: Buchanan Logistics Digital Brochure
